Draft for owner review — the store is not open for live orders.

Returns, Cancellations & Damaged Orders

Prepared November 2, 2026

Every VHS LED light is handmade. We want yours to arrive safely and work as expected. If something is wrong, please contact us through the support form with your order number and a description.

Changes of mind

We generally do not accept returns or exchanges for a change of mind, including a different title, cover or accessory preference after an item has been made or shipped. This does not affect your rights if an item is defective, damaged, incorrect or materially different from its description.

Cancellations

You can request cancellation before production begins on a made-to-order item, or before dispatch of a ready-to-ship item. Send the request as soon as possible. A submitted request is not a confirmed cancellation; we will confirm the order’s status and any refund by email.

Once made-to-order production has begun, we generally cannot accept cancellation for a change of mind, subject to applicable law. We aim to make and ship made-to-order lights within approximately one week; carrier transit time is additional. If a material delay occurs, we will contact you about the revised timing and your available options, including cancellation where required.

Damage, defects or the wrong item

Please report visible shipping damage or an incorrect item within 14 days of delivery when reasonably possible. If a defect appears later, contact us when you discover it. This requested reporting window does not limit statutory rights or exclude valid claims discovered later.

Include photos of the item and packaging when reasonably possible. Our support form does not currently accept attachments; we can request photos in our email reply. Please keep the packaging until we have assessed the issue, if practical.

Depending on the problem, we may offer replacement LED components, other replacement parts, or a replacement item. We will not ask you to carry out an unsafe repair. Refunds remain available when required by law or when a suitable repair or replacement cannot be provided.

You will not pay additional shipping for an approved replacement of defective or incorrect merchandise. If we need the item returned, we will provide instructions and cover the approved return shipping. Please contact us before returning anything.

Refunds and help

Approved refunds are returned through the original payment method. Your bank or payment provider determines when the credit appears. We will explain the resolution and any refund amount before processing it.

Nothing in this policy removes rights or remedies that cannot legally be excluded. For help, choose Contact Support. We reply by email.